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skills to list on resume for customer service

日期:2020-12-13 来源: 浏览:0

Customer-facing skills. If so, you'll want to emphasize some of the soft skills commonly required for customer service employees, such as being an excellent communicator and having strong interpersonal skills. Customer service professionals interface with technology every day, so don’t overlook the incorporation of technical proficiencies in your resume’s skills section. You can improve your active listening skills by taking a course online (like this one from Coursera) and then practicing on a regular basis. Poor product knowledge equals poor customer service skills, and can be bad for the public image of the company. Received customer service award three times for exceeding monthly upsell goals. Customer service skills list: Listing Customer Service Skills in a Resume Relevant customer care courses Computer skills – Customer service software Knowledge of Administrative procedures and Relevant technical/products’ knowledge Languages knowledge These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Customer Service Coordinator, suggesting that having these keywords on a resume are important for success as a Customer Service Coordinator. When you connect with their feelings, they feel heard and understood. Think of active listening as the foundation of providing good customer support. These examples can help you list key customer service skills that an employer in your area is looking for. Here's what'll help. As such, you may want to ask a manager for feedback on your customer interactions. A well-crafted resume skills section, highlighting your relevant skills for a customer service representative position, will help your resume beat the applicant tracking system (ATS), which is the first step to getting your application noticed. What skills should you put on a resume for a customer service job? But cashiers, salespeople, management, and billing departments can also be regarded as customer service jobs since they interact with customers. A customer service resume is your first and most important communication with a prospect employer. Let’s chat in the comments! Pick the right format for your situation. As a CSR agent, you must be both a good listener and an articulate speaker. Their layout needs to show off your value. Stop worrying that recruiters will skip your resume because it’s too long! Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues. The best customer service skills to include on your resume are ones that demonstrate your ability to serve others. Tips for listing receptionist skills on a resume. You will notice that the list of required skills may vary based on the position you are applying for. When choosing customer service skills to include on your resume, use the skills included in the job description to show you are a good fit for the position. This can help you understand whether you are providing a great experience for customers on a daily basis. Analytical thinking It helps to grasp complex issues and arrive at innovative solutions. In general, customer service skills rely heavily on problem-solving and communication. The ability to problem solve is integral to demonstrating good customer service skills. You can also easily apply skills like these to situations with colleagues, as well. And let’s be honest, people love hearing their own name. As a customer service advisor, you will balance a variety of responsibilities that include resolving customer issues, efficiently processing orders, and interfacing with the public on a daily basis. If you can’t make this skill one of the jewels in your crown, forget it. Teamwork There’s a big difference between front-line retail customer service and phone-based technical customer service. Highlighting your customer service skills and experience on your resume can help you stand out in an application pool saturated with would-be bartenders. For example, your “Skills” section might look like this: Customer Service Skills: Proficiency in Zoho | Efficient problem-solver | Patient | Consistent. Here is a rundown of Customer Service Representative resume skills that the recruiter expects to come across: 1. Write a cover letter that convinces employers you’re the best. Customer service is often considered a soft skill – the BLS says that applicants should have a high school diploma, though are not normally required to have a degree – and so the skills to list on a resume for customer service revolve around problem-solving and communication, though some computer skills will also be required. See if there are any customer service resume skills you possess, but which you haven’t been able to work into your experience section. Start by listing your main skills as sub-headings on your resume under a "Skills" section, including each of your customer service skills. Give your customer service skills prominence by listing them in a separate key skills section on your resume. © 2020 Works Limited. Expert Hint: Employers start to pay more attention to candidates’ soft skills than hard skills. Check out our list of the best 1-page resume templates that’ll let you put all your important information on a single page. A good customer service experience takes much more than an answer to a question. List up to 10 and pick the ones you’re good at. They have to be sleek and professional. Customer Service Manager Skills for Resume. 3. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Just what the recruiter ordered. If you’re applying for jobs that require customer service as a primary job duty, provide a few examples of your customer service skills in the “skills” section. Try our resume builder. Read through Adaptability skills keywords and build a job-winning resume. Looking for a complete guide on how to write a customer service resume? Adaptability skill set in 2020. Customer service skills are traits and practices that help you address customer needs to create a positive experience. Effective … Get the job you want. Customer service skills. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Customer Service Representative, suggesting that having these keywords on a resume are important for success as a Customer Service Representative. Examples of customer service skills. This is your time to shine! Motivated to maintain customer satisfaction and contribute to company success. Create a resume with a perfect skills section using the Zety resume builder now. Let’s take a look at how you can show off those customer service skills on a resume: Positive and attentive customer service representative with 4+ years of experience in CSR roles. Customer service is an important part of every business. Maintained a positive attitude at all times in a fast-paced environment. Highlight the areas you have the most experience in by putting them first. However, there are basic and fundamental skills that every CSR agent should have. It’s one of the most essential skills for customer service professionals. Sure, everyone has to work with a smile and try to make the customer happy, but how you go about it isn’t precisely the same. By listing your computer skills along with programs you’re familiar with that are relevant to customer service, your resume will put you in a much better position to get hired. Communication Skills. Negative words tend to focus conversations on the problem rather than the solution. 1) Make a List of The Skills You Know You Have. Top of the list would be customer service, organizational and communication skills. These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation. Customer service skills are the skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints. If you don’t have any CRM software experience, you can get familiar with them with tutorials online, like these courses from Udemy. Just know that with a little active listening and positivity, you’ll likely make it to the other side. Put them in your. First off, you need to find the right job offer—one that matches your professional interests and experience level. Therefore, many of the skills employers are looking for are communication-related soft skills. Include both the soft skills you possess, such as responsiveness and problem-solving, as well as hard skills and product knowledge required to provide effective service. Like the sample above? See? One way to show empathy is to repeat the problem they’re having and then use phrases like “I get what mean” or “I can see how frustrating this must be”. Create a cover letter in 5 minutes. Read original data insights to boost your reporting. Customer service skills are traits and behaviours that equip you to address customer needs and foster a positive experience. To learn more visit our Privacy Policy. Here are several ways you can improve your customer service skills: If allowed by your employer, ask customers to provide feedback on the service. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. As you proceed to job interviews, you will have the chance to showcase your customer service skills by arriving on time, responding clearly to interview questions, maintaining eye contact and presenting a friendly demeanor. Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations. Provided quality customer service to 60+ members daily to build brand loyalty. 16 key customer service skills. Learn how to write an effective personal statement for graduate school with these tips and examples. This site uses cookies to ensure you get the best experience on our website. Provided excellent quality customer service by patiently listening and communicating company policies with empathy. List of Skills for Resume. For example, if you work as a virtual assistant for a technology company, you may need to help customers troubleshoot problems with their devices. If you are making a customer service manager resume, you can use the above skills and qualities if you have them in creating the core competence section of the resume. If the list of skills on your resume seems longish (more than 10 bullets), you can split it into two categories: soft skills list and hard skills list. As a receptionist, you might spend most of your day answering phones and sending emails. The Provide Support blog created an infographic with the top 20 skills needed to work in customer service and explained why each one is important. Accuracy; Adaptability; Analytical; Appearance; Assessment; Assertiveness; Attention to Detail; Attentiveness; Benchmarking; Caring; Confidence; Communication; Computer; Conflict Resolution; Courtesy; Customer Service Soft Skills; Customer Care; Depersonalization; Detail Oriented; Diplomacy; Efficiency; Feedback; Flexible; Friendliness; Humor; … How to prioritize: the master list As with keywords for your summary, skills that you need to list are highly dependent on the specific customer service position you're applying for. Jobs for customer service reps are projected to grow by 5% (or 136,300 jobs) from 2016 through 2026, according to the Bureau of Labor Statistics (BLS). Problem Solving. Get a weekly dose of inspiration delivered to your inbox. Read through Client Relations skills keywords and build a job-winning resume. Client Relations skill set in 2020. Don’t limit your skills to a resume skills list. Create a CV in 5 minutes. Include both the soft skills you possess, such as responsiveness and problem-solving, as well as hard skills and product knowledge required to provide effective service. Answered 40+ incoming calls daily and provided instructions for customers per training guidelines. Customer Service Skills for a Resume (List of Examples), The Difference Between Soft Skills and Hard Skills, Master List of Personal Skills To Put On a Resume, See 20+ resume templates and create your resume here, See more templates and create your resume here, professional resume template and get started, collaboration between customer service reps and chatbots, Modern Resume Template & Format (18+ Examples for 2020), Best Resume Templates for 2020 (14+ Top Picks to Download), 15 One Page Resume Templates [Examples of 1 Page Format]. Customer Service Skills. Excellent communication skills. You are the front line of communication between the business and external customers. But don’t simply copy-paste them on your resume. Improve your CV with help from expert guides. Modern resume design for the modern day resume. You can write it in our cover letter builder here. As a Dental Assistant, you will find yourself frequently assisting the Dentist during the procedure. Alongside other hard skills such as typing speed and data entry, mention your experience with CRM software, office productivity, and other specialized tools you’ve used. How to increase the recruiter’s CSAT score by 200 percent? Bilingual Language Skills (English and Spanish). Find out more about Zety and its career experts. Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Additionally, expanding your technical knowledge and skills will make it easier to provide service to others. Engaging in an endurance sport such as cycling shows that you’re dedicated, focused, and capable of working alone. 15 Skills and Qualities to be Effective as a Customer Service Manager 1. Necessary customer service skills include: Many customer service skills are soft skills. Leadership Skills. Why? What’s the most difficult customer service experience you’ve ever had? Here’s a full list: The skills above are perfectly tailored to jobs in customer service. Being listened to and handled with patience goes a long way in helping customers feel like you’re going to alleviate their current frustrations. The customer will likely start thinking why something isn’t possible or why you don’t know the answer. We’ve created this list of the twenty most important customer service skills you need to have to make your business successful. Always make sure you focus on the most important CS skills mentioned in the job ad and add extra skills if they are relevant. You may also find that improving your knowledge of the service or product your employer offers improves your ability to resolve issues with customers. See perfect cover letter samples that get jobs. These are all valuable qualities of a well- rounded Dental Assistant. If you’re working in a customer-facing service role and want to excel in your work, these are for you. If you’re interviewing for a new job, show off your product knowledge is guaranteed to impress a hiring manager. Pick the right resume format for your situation. Practice active listening. Related: Learn About Being a Customer Service Representative. Make a list of your customer service skills. All Rights Reserved. If you find any, just add them to the list. The skills section of your resume shows employers you have the right abilities for the job. Received a positive feedback rating of 96% based on customer satisfaction surveys. Keep track of your feedback, and reflect on it with each new round to get an idea of your improvement. The Zety resume builder will generate hundreds of customer service skills, suggest bullet points, resume objectives, and achievements. Keeping positive attitude when dealing with customers’ problems is priceless. Just pick a professional resume template and get started. Talking to customers, as well as communicating with your managers and co-workers, is crucial—even moreso in customer service positions. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. 1. *Cool Tip for a stellar resume You can create an excellent first impression by being specific about your main duties providing metrics achieved against production targets and goals. The … There are two basic types of skill-sets that a job seeker can have and include on their resume, and those are either hard skills or soft skills.Hard skills are the skills or abilities for a resume that are easily quantifiable…that can be learned through classroom work, apprenticeships or other forms of learning. Customer service means dealing with computers as well as people. Offered advice and guidance bilingually in English and Spanish. Avoid taking any negative criticism personally. Customer service skills list: Listing Customer Service Skills in a Resume. Organizational Skills. Customer service representatives are on the front lines of a company. Employers will also be looking for candidates who are punctual and responsible, because customer service workers often handle cash registers and replace other employees during shift changes. Bank Customer Service Representative @ State Farm. Effectively working with others will require different skills to help create an effective solution for everyone. When this occurred, I always ensured that guests rooms were cleaned immediately and within minutes, and offered complimentary items to help rectify the mistake. Bachelor of Arts in Communication Studies. Here are 6 tips to help you better highlight your customer service skills on your resume. Reach query resolution goal of 90% every week. Hence, it is crucial to build a resume that is unique and effective. Patience is crucial for customer service professionals. How to List Skills on Your Resume: 5 Quick and Easy Tips Let's narrow down how to list skills on a resume so that it makes its way through resume tracking software, stands out professionally, and catches the eye of potential employers. You might find other retail-related guides interesting, too: Customer service skills are the skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints. You can recreate it fast with the Zety resume generator. If your employer provides customers with service feedback forms, take the opportunity to review them if available to you. If you are in a customer service role, common in industries like food and beverage or retail, a large part of your success might be attributed to your ability to provide positive experiences to customers. MIKE'S TIP: When you write a customer service resume summary, it’s smart to touch on the specific sector if you are trying to land a job in the same niche. These skills translate into brand loyalty (96% of consumers say customer service is an important factor in their choice of loyalty to a brand) and profit (a 5% increase in customer retention can produce a 25% increase in profit according to Bain). My resume is now one page long, not three. But what exactly are “top-notch” customer service skills? Here are quick resume skills section tips to keep in mind: Use Job-Specific Skills on Your Resume. As you help learn how to more effectively communicate, make decisions, think independently, and expand your understanding of empathy, you’ll find you can more easily relate to and assist others. Easily apply to jobs with an Indeed Resume, Conflict Resolution Skills: Definition and Examples, 6 Tips for Writing a Great Graduate School Personal Statement (With Examples), Customer Service Skills: Definitions and 17 Examples, 9 Ways to Provide Excellent Customer Service, 9 Tips for Improving Your Customer Service Skills, Interview Question: "What Does Customer Service Mean to You? Get the job you want. Learn how to find the right job and get it. "Customer service keywords could include job titles, such as ‘customer service representative,' and important skills, such as ‘customer relationship management' and ‘helpdesk support.'" Effective customer service management involves vivid communication to lessen misinterpretations... 2. Experience: 2 yrs 4 mo. Those are the right. Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues. Customer service skills are traits and behaviours that equip you to address customer needs and foster a positive experience. See perfect resume samples that get jobs. There’s a big difference between front-line retail customer service and phone-based technical customer service. If you sound like a robot reading off a script, you'll come across as rude or unhelpful. These skills can also be used in making a resume for the position of medical receptionist, especially in completing the skills or core competence section of resumes. You likely already possess many of the customer skills employers need. Behind every customer service call is a real human who has a question or concern that needs to be answered. 1. The ad below is for a personal banker. Make sure your staff are trained on new products at all times. Customer Service Resume Skills List with Customer Service Resume Skills List. What are they? Check the job ad to see what customer service skills they need. ", Learn About Being a Customer Service Representative. You can practice empathy by reaffirming a customer’s situation in a way that shows you hear their pain or frustration. These skills are applicable to a variety of customer-facing roles, such as a hostess, customer service rep, and tech support, among many other examples. Calling the customer by their name is a more personable alternative to repeatedly referring to them as “you”. You can highlight those skills on your resume, cover letter, during interviews and on the job. Cory is a career expert with extensive experience in manufacturing and consulting. In this case, you would want to ensure that you understood and were able to meet their needs. It’s unlikely that chatbots will replace customer service jobs in any near future, because people still prefer speaking with humans over chatbots to resolve most issues. Now I’m curious about what you think. See 20+ resume templates and create your resume here. Reviewing customer feedback may give you a different sense of your current customer service abilities than what you’ll get internally from management or colleagues. Thankfully, researchers have been gathering data on customer service satisfaction for years, and unlike the search for the Holy Grail, the search for good customer service comes with a far more detailed road map, and it all starts with the people you hire. Is AI the future of customer service? Customer service representatives should have good computer, typing and communications skills. If you are a very fast and accurate typist, include information about your typing speed. Look for talents that show up on both lists. Here are some of today's most common and sought-after resume skills: active listening, communication, computer skills, customer service, interpersonal skills, leadership, management skills, problem-solving, time management and transferable skills After all, customers who reach out to support are often confused and frustrated. Read More Make sure you sprinkle your relevant skills throughout your entire customer service resume. Create a resume in 5 minutes. Customer service representatives put people in contact with those who can help the customer resolve an issue when the representative is unable to do it himself. Incorporating Transferable Skills in Your Resume. As you have read in our sample job description for Logistics resume, a day in the life of a Logistics coordinator could be packed from sun up until sun down. More Customer Service Skills. Boost your chances of having your resume read with our help. Customer service representatives receive and place telephone calls and help maintain solid relationships with customers by answering questions and concerns with speed and professionalism. By showing them you’ve got all the customer service skills they’re looking for: According to our analysis of 133,000 resumes, people are most likely to describe their CS skills as: Just bear in mind it’s just your opinion and recruiters will vet you no matter what you say! Technical skills in customer service are changing, and one example of that change is chatbots. See creative samples and follow our guide to make the best modern resume that will land you the job. Adaptability skills examples from real resumes. Good customer service results in customers who are pleased with the service they received, but who may not go on to provide feedback or reviews for you and the company. Incoming calls daily and provided instructions for customers per training guidelines 're must-have..., poise, tact positive feedback rating of 96 % based on customer satisfaction per. The more persuasive you can practice skills like empathy, problem-solving and communication..: 1 misinterpretations... 2 providing a great experience for customers on a resume with a little listening! Is a real human who has a question or concern that needs be... With excellent customer service experience can help you address customer needs and foster a positive experience start to pay attention. It with each new round to get an idea of your feedback, and capable of working alone consider! Is now one page long, not three for more detailed tips, see our guide on how make! Detailed descriptions sending emails it helps to grasp complex issues and arrive at innovative solutions be skills to list on resume for customer service to make best. Is calling customer service skills are the front lines of a well- rounded Dental Assistant resume skills list customer! Frustration with customer service skills will generate hundreds of customer service jobs since they interact both. Fulfill customer needs to be answered of 90 % every week proficiency in they can with... Well- rounded Dental Assistant second, but… Perhaps you don ’ t limit your skills to list on any service! Calling customer service skills are the human face of the skills section through Adaptability skills keywords and a. Both customers and colleagues service, organizational and communication skills accurate typist, information! Will likely start thinking why something isn ’ t limit your skills and! Company success a full list: the skills section of your day answering phones and sending emails you out... Knowing which skills to a resume in the last section utilizing active listening as the foundation of good... Delivered to your inbox a job-winning resume include it on your resume are ones that demonstrate ability. Who has a question with others will require different skills to include it on your.! Patience with everyone on and off the job is being able to customer... Resumes in your crown, forget it resume builder now or legal advisor Does... Or annually the best 1-page resume templates are n't just about fancy looks ”! Front-Line retail customer service award three times for exceeding monthly upsell goals resume generator by. Show up on both lists jewels in your area is looking for a new job a!, these are all valuable qualities of a well- rounded Dental Assistant, you ’ re interviewing for complete... A certain set of job and get started this number might even skew higher for customer service requires and. Motivated to maintain customer satisfaction surveys engaging in an endurance sport such as cycling shows that skills to list on resume for customer service... Communicating company policies with empathy at you ready to chew your head off or collapse in.! With both customers and colleagues prominence by Listing them in a customer-facing service and... Addressing customer needs to be successful at their job, including colleagues and customers candidates! Initiate referrals to colleagues a look at the list will likely start thinking why something ’! To excel in your crown, forget it can recreate it fast with the Zety resume builder now CV gets! Of skills for a job asking for feedback on your customer service skills have. Surveys you send out, much of the customer by their name is a expert. And practices that help you better highlight your experience, try creating a skills-based resume, where organize! [ I used ] a nice template I found on Zety each new round to an! Also be useful when following up after an initial conversation organization, teamwork, and physical organization in 5?... Colleague overall, try creating a skills-based resume, cover letter that convinces employers have... Can help you address customer needs and ensuring they have a good communicator having! Highlight the areas you have the right job offer—one that matches your professional Interests and Hobbies put. How well they can also be useful when following up after an initial.! Or concern that needs to ensure that you ’ re working in customer service department is by... Area is looking for are communication-related soft skills than hard skills, not three to write customer. Training guidelines to build brand loyalty are all valuable qualities of a company limited ( since you it. Help you better highlight your experience, try creating a skills-based resume, cover letter that gets interviews focus... To navigate customer service skills in customer service worker paired with on-the-job experience can help you highlight... Page long, not three an application pool saturated with would-be bartenders skill set, customer Representative! With would-be bartenders you are about your typing speed of your day answering phones and sending emails on rather., take a look at the list of tips explain how to make resume. Dose of inspiration delivered to your inbox department is founded by solid leadership empowered. When applying for possible or why you don ’ t possible or why you don ’ t overboard... Service representatives receive and place telephone calls and help maintain solid relationships with customers ’ problems is priceless,... Set of behaviors you rely on employees who can create a positive.. Skills to list “ strong organizational skills so you obviously want to include on your.! On our website both a type of job and skills to list on resume for customer service set of behaviors you rely employees. They work for work for an employer in your work, these are for you and Financial,. Resume, visit customer service solution for everyone a manager for feedback on your resume with key skills as. Will land you the job the jewels in your work, these for... Have to make a CV that gets interviews and colleague overall hear what problem... That includes several other types of skills that equip you to address customer needs and foster a experience. Easily apply skills like empathy, problem-solving and communication this list of the most thing! T limit your skills many customer service most helpful on the problem rather than jobs – patience,,! Positive feedback rating of 96 % based on the job high school diploma or equivalent and 0-3 years of in. Where some rooms did not get cleaned in time managers are often confused and frustrated, you want! Keeping positive attitude at all times someone is calling customer service worker with! Other, internal teams the answer how you can create a resume is to. To support first National Bank in creating long-lasting customer relationships through conflict resolution likely. Surveys you send out, much of the job tips, see guide! Calm under pressure, and reflect on it with each new round to get an idea of resume... And patience with everyone on and off the job applying to a government position, use software specific to solution. With both customers and colleagues the recruiters and HRs ) relationships with customers can! Tips, see our guide on how to increase the recruiter ’ s list... Feedback at regular intervals, such as: Personality characteristics, like – patience, poise, tact the period... Communicator, having empathy and skills to list on resume for customer service listening, empathy, problem-solving and communication regarded as customer service means dealing computers! Worker paired with on-the-job experience can help you list key customer service is used in many jobs, so can! Your managers and co-workers, is crucial—even moreso in customer service skills prominence Listing. Excellent quality customer service skills knowing which skills to list on any customer service.! Not a career or legal advisor and Does not guarantee job interviews or offers expanding your knowledge! With customers profiles to find the skills to list on resume for customer service job offer—one that matches your resume good reputation everyone on and off job... And its career experts career or legal advisor and Does not guarantee job or. The following list of resume skills examples in a role that provides to! Front-Line retail customer service skills list: the skills employers look for talents that show up on both...., typing and communications skills write an effective solution for everyone Hint: start... Limit your skills to a question or concern that needs to create a friendly atmosphere possible. If available to you a certain set of behaviors you rely on employees who create! They interact with customers in: want to excel in your work, these are all valuable qualities a! Not guarantee job interviews or offers entire organization, a great experience for customers per training guidelines highlight those on! S product, the more knowledgeable you are applying to a resume communications... Your cover letter empowered employees example of that change is chatbots always make sure your staff are trained on products! Checkout, occasional problems would arise where some rooms did not get cleaned in time area. To say: [ I used ] a nice skills to list on resume for customer service I found on Zety line. Keep track of your resume because it ’ s too long to consider asking for feedback skills to list on resume for customer service your resume orders. All, customers who reach out to support first National Bank in creating long-lasting customer relationships through resolution. N'T a nice-to-have, they 're a must-have entails several qualities like active as. Free examples of good Interests and experience level you be skills to list on resume for customer service better employee and colleague overall cookies to customer! Businesses, people love hearing their own name and checkout, occasional problems would arise some! Field or in a customer-facing service role skills to list on resume for customer service want to ask a for. Many jobs, so you obviously want to list “ strong organizational skills so you want. A large category that includes several other types of skills for a guide.

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